How do I apply for a new ZESA electricity connection?

The key procedural distinction is this: A new electricity connection depends on lawful occupation, an identifiable load, a compliant installation and available network capacity. The practical objective of the new electricity connection process is to reach a traceable decision from the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), with ZERA as sector regulator, not merely to complete a form or make a payment. As part of new electricity connection, the route below keeps the applicant, evidence and requested outcome aligned.

Begin with the deciding distinction

Before starting the new electricity connection process, identify the parties, goods or asset, period, value and intended legal or operational outcome for new electricity connection. For new electricity connection, apply this governing rule: An electricity account, meter, network connection and electrical installation are related but distinct; paying an account does not prove that a site is technically ready or safe to energise. As part of new electricity connection, this matters here because the property or installation is not ready, the load is understated or network works are mistaken for a paid connection date.

If this applies to your situation, read our guide on apply for a new ZESA electricity connection.

Build evidence around the decision

Prepare a compact working pack. Within the new electricity connection case, the most important records are the site plan, stand address and ownership or tenancy authority, the load schedule and installation-compliance certificate requested, and the ZETDC application, quotation, payment and connection reference. In the new electricity connection workflow, add the following supporting items where they apply:

• the customer's ID and account or meter number
• proof of ownership, tenancy or authority for the supply address
• the application, quotation, token, fault or billing reference and receipt
• the form or written instruction for the exact transaction
• records connecting every party, asset and payment to the same transaction

As part of new electricity connection, check spelling, dates, account or registration numbers and physical addresses across the pack. Any correction to the new electricity connection record should be supported by the source that created the new fact, not handwritten over the old evidence.

Use this order of work

1. Define the parties, asset, period and intended outcome for new electricity connection.
2. Confirm the competent office and current new electricity connection form before signing or paying.
3. Arrange the site plan, stand address and ownership or tenancy authority and the load schedule and installation-compliance certificate requested so that the same names, dates and identifiers appear throughout the new electricity connection file.
4. Lodge the request through the ZETDC customer-service or technical office serving the supply address and the authorised digital or vendor channel for the transaction, obtain a receipt or acknowledgement and record the case number.
5. Answer only the specific verification or inspection question raised by the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), with ZERA as sector regulator, keeping proof of every additional item supplied.
6. Read the issued decision or record against the original request for new electricity connection before leaving the counter or closing the portal session.

Close the loop

A completed transaction or decision for new electricity connection should produce a release, receipt or other final evidence matching the parties and asset. The new electricity connection result should identify the applicant or case, the decision, its effective date and any conditions or follow-up action.

Use the ZETDC customer-service escalation and then ZERA's consumer or regulatory complaint route where appropriate only after asking the receiving office to state the current status and the next responsible stage.

Official sources

• ZESA Holdings — Customer Service and Regional Offices
• Zimbabwe Energy Regulatory Authority

Before paying or travelling, confirm the current form, fee, payment method and service-point arrangements with the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), with ZERA as sector regulator.