How do I transfer a ZESA electricity connection?

The key procedural distinction is this: An electricity connection is normally tied to a supply point; moving house may require account closure and a new or changed connection rather than moving the meter. The practical objective of the electricity connection transfer process is to reach a traceable decision from the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), with ZERA as sector regulator, not merely to complete a form or make a payment. In the electricity connection transfer workflow, the route below keeps the applicant, evidence and requested outcome aligned.

Begin with the deciding distinction

Before starting the electricity connection transfer process, identify the existing record, field or holder to be changed and the effective date for electricity connection transfer. For electricity connection transfer, apply this governing rule: An electricity account, meter, network connection and electrical installation are related but distinct; paying an account does not prove that a site is technically ready or safe to energise. As part of electricity connection transfer, this matters here because the customer removes utility equipment or assumes credit, debt and connection rights move automatically to another stand.

If this applies to your situation, read our guide on transfer a ZESA electricity connection.

Assemble the working record

Prepare a compact working pack. Within the electricity connection transfer case, the most important records are the old and new supply addresses and account numbers, ownership, tenancy or transfer documents for both premises, and final readings, settlement and ZETDC's written classification of the transfer. Within the electricity connection transfer case, add the following supporting items where they apply:

• the customer's ID and account or meter number
• proof of ownership, tenancy or authority for the supply address
• the application, quotation, token, fault or billing reference and receipt
• the existing certificate, account, licence or record to be amended
• the event and authority that justify the requested change

Within the electricity connection transfer case, check spelling, dates, account or registration numbers and physical addresses across the pack. Any correction to the electricity connection transfer record should be supported by the source that created the new fact, not handwritten over the old evidence.

Complete the stages deliberately

1. Identify the existing electricity connection transfer record and the exact field, holder, status or entitlement that must change.
2. Obtain the resolution, consent or underlying civil record that legally supports the change requested in the electricity connection transfer matter.
3. Arrange the old and new supply addresses and account numbers and ownership, tenancy or transfer documents for both premises so that the same names, dates and identifiers appear throughout the electricity connection transfer file.
4. Lodge the request through the ZETDC customer-service or technical office serving the supply address and the authorised digital or vendor channel for the transaction, obtain a receipt or acknowledgement and record the case number.
5. Answer only the specific verification or inspection question raised by the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), with ZERA as sector regulator, keeping proof of every additional item supplied.
6. Read the issued decision or record against the original request for electricity connection transfer before leaving the counter or closing the portal session.

Close the loop

A completed change request for electricity connection transfer should update the authoritative record and show the new particulars and effective date.

Use the ZETDC customer-service escalation and then ZERA's consumer or regulatory complaint route where appropriate only after asking the receiving office to state the current status and the next responsible stage.

Official sources

• ZESA Holdings — Customer Service and Regional Offices
• Zimbabwe Energy Regulatory Authority

Before paying or travelling, confirm the current form, fee, payment method and service-point arrangements with the Zimbabwe Electricity Transmission and Distribution Company (ZETDC), with ZERA as sector regulator.